Shipping & delivery policy

1. What we deliver

An eSIM: a digital SIM profile for your phone. It arrives as a QR code, together with manual activation details for phones that cannot scan one, and step-by-step installation instructions.

There is no physical SIM card, no packaging and no courier. You do not need to be at an address to receive it.

2. Where we deliver

We sell online to customers in Pakistan, for use in Pakistan. Your eSIM is delivered to the email address you enter at checkout and to your order page on firstsim.pk, so it reaches you wherever you are.

3. Delivery charges

None. The price shown on each plan, in Pakistani Rupees (PKR), is the full amount you pay. There are no shipping, handling or delivery fees.

4. When you receive it

• Confirming your payment. Easypaisa, JazzCash and bank transfers are checked by a person against our account, usually within minutes between 9am and 11pm. Payments made late at night are confirmed first thing in the morning.
• Issuing your eSIM. The moment payment is confirmed, the eSIM is issued automatically. This usually takes about a minute.
• Card and wallet payments, once available, are confirmed automatically by our payment gateway, so the eSIM is issued straight away.

Occasionally issuing takes longer because the mobile network’s systems are slow. When that happens we keep retrying, your order page shows the current status, and we contact you if it is taking unusually long.

5. How you receive it

• By email from orders@firstsim.pk, with your QR code and instructions. If it is not in your inbox, check the spam or junk folder.
• By WhatsApp, to the number you gave us at checkout.
• On your order page, which opens straight after checkout and is linked from the email. It works without an account.
• Order tracking at track an order, with your order reference.

6. Confirmation of delivery

Every order has a reference that looks like FS-4K7QM. When your eSIM has been issued, your order page changes to Delivered and the delivery email is sent. That is your confirmation.

7. If your eSIM does not arrive

• Check your spam or junk folder for the delivery email.
• Open your order page, or track the order with its reference.
• Contact us with your order reference, using any of the details below.

If we cannot deliver an eSIM you have paid for, you get a full refund to the account you paid from, as set out in the refund policy.

8. Wrong email address

Tell us as soon as you notice. As long as the eSIM has not been installed, we can send it to the correct email address once we have checked that the order is yours.

9. Who we are

This policy is offered by First SIM, trading as FirstSIM, a sole proprietorship registered in Pakistan.