Help
If the answer you need is not here, message us. A person answers.
Installed but no internet?
Check Data Roaming first. It is off by default and it is the reason nine times out of ten.
Data Roaming ON karna zaroori hai.
Before you buy
Do I have to collect a SIM card?
No. An eSIM is a digital SIM — there is no chip, nothing is posted and there is no shop to visit. After you pay, a QR code appears on your order page and on WhatsApp. You scan it in your phone’s settings and you are online.
Will this work on my non-PTA phone?
Yes, if the phone supports eSIM and is unlocked. It is a data-only roaming eSIM, which works on compatible unlocked devices without local registration — that is exactly why people with non-PTA handsets use it.
Check your model first. It takes ten seconds and we will tell you honestly if we are not sure.
Do I get a Pakistani phone number?
No. This is internet only — no number, no calls, no SMS. Keep your existing SIM in the phone for those. WhatsApp works normally over the data connection.
Will my bank SMS codes still arrive?
Yes, on your existing SIM — we do not touch it. Bank codes sent by SMS go to your normal number as usual.
Can I use it as a hotspot?
Yes. The setting is not published either way, so we tested it ourselves on a real handset and shared the connection to a laptop. It worked.
Bear in mind a laptop will get through the data far faster than a phone does — a few hours of tethered browsing can empty a 3 GB plan.
Does my phone need to be PTA registered?
Not for this to work. It also does not change your phone's registration status, and we make no claims about duty or taxes — that is between you and the relevant authority.
Buying and paying
How do I pay?
Easypaisa, JazzCash or bank transfer. You send the money, then upload the receipt screenshot on your order page. A person checks it against the account.
Card payments are coming once our gateway application is approved.
How long until I get it?
The eSIM itself is issued in about 60 seconds. The wait is us confirming your payment by hand — usually minutes during the day, longer late at night.
You can close the page. We message you the moment it is ready, and your order link always works.
I paid but nothing happened.
Open your order page and check it says "Checking your payment". If it still says "Send the payment", your transaction ID did not reach us — submit it again.
Lost the link? Find your order with the number you paid with.
Is my money safe if it does not work?
Yes. If the eSIM will not install or will not connect and we cannot fix it with you, you get a full refund to the account you paid from. Not store credit. See the refund policy.
Installing
How do I install it?
Tap the install button on your order page, or scan the QR code with another phone. The step-by-step guide has screenshots for iPhone and Android.
It is installed but there is no internet.
Almost always Data Roaming. This is a roaming eSIM, so your phone will not connect until Data Roaming is switched on for that SIM.
Data Roaming ON karna zaroori hai. Warna internet nahi chalega.
Also check that mobile data is pointing at the new eSIM and not your old number. If it still does not work, message us.
Can I move it to another phone?
No. An eSIM is tied to the handset it is installed on. Install it on the phone you actually want to use it on.
Do I have to remove my current SIM?
No. Keep it in. Your existing number carries on working for calls and SMS; the eSIM just handles internet.
Using it
Which network does it use?
It runs on Jazz. Coverage and speed are whatever that network gives you where you are standing — we do not control that and will not promise more than they deliver.
When do my days start counting?
When the eSIM first connects to the network, not when you pay. You can buy now and install later.
Once it starts it runs continuously, including days you do not use it. Unused data does not roll over.
Why does my IP say another country?
You connect to Jazz inside Pakistan, but your traffic reaches the internet through the UK. That is how this kind of roaming eSIM works.
Day to day it makes no difference — browsing, WhatsApp, YouTube, maps and internet calls all behave normally, and apps you are already signed into stay signed in.
We tested Pakistani banking apps on a real handset and they worked. We have not tested every bank, so if that is the reason you are buying, message us first and we will check yours with you.
Can I add more data? Can I top up?
Yes — every plan we sell can be topped up, on the same eSIM. Nothing new to install, no new QR code. Open your order page and tap Add more data, or send us “top up” on WhatsApp and we send you the link. When you are running low we message you first.
Pay the same way you paid for the eSIM, and the data is added within a minute of the payment going through.
What happens when it expires?
It stops working and the eSIM profile becomes inactive. You can delete it from your phone settings and buy a new one whenever you like.
Still stuck?
Send us your order reference and what is happening. We would rather fix it than have you sitting there wondering.